Last Updated: 20/04/2006
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_____________________________________________________________________________________________________________________________
|
| P E R S O N A L D E T A I L S :
| -------------------------------
|
|
NAME: | MARK A. WHITFIELD
|
|
CONTACT EMAIL ADDRESS: | mark.whitfield@insidertech.co.uk
|
DATE OF BIRTH: | 13th October, 1968
|
AGE: | 37
|
MARITAL STATUS: | Single
|
HEALTH: | Good
|
NATIONALITY: | British
|
DRIVING LICENCE: | Full
|
COMMERCIAL YEARS IT: | 15+
|
AREAS OF EXPERTISE: | IT Project & Product Management, Pre-Sales, Software Design & Consultancy
| Programming: TAL, COBOL85, C/C++, Microsoft & NonStop SQL, SCOBOL & NSK Utilities
| Work carried out both in-house and on-site
|
_____________________________________________________________________________________________________________________________
|
| E D U C A T I O N :
| -----------------
|
|
1998 - 1990: | Bolton Institute for Higher Education
| Deane Road, Bolton,
|
| HND in Computer Studies: DISTINCTION overall first over the 2 years
|
|
|
1985 - 1988: |
|
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| 2 A Levels: Computer Science and Biology
|
|
|
1980 - 1985: |
| Park Road, Hindley, Wigan,
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| 8 O Levels: All grade C & above including Computer Studies, Maths & English
|
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| P R O F E S S I O N A L E X P E R I E N C E :
| --------------------------------------------
|
|
OCT. 2004 to PRESENT: | Insider Technologies Limited (ITL)
| Spinnaker Court, Chandlers Point, 37 Broadway, Salford Quays,
|
| Website: www.insidertech.co.uk
|
POSITION: | Manager - Strategic Technical Initiatives
|
| Currently employed as a Project Manager and Pre-sales Technical Consultant at
| Insider Technologies. This role enables me to remain technically hands-on for any issues or
| software initiatives that may arise for the companys primary product set, namely the NSK based
| products Reflex 80:20, Reflex ONE24 and more recently MultiBatch. Since ITL is a relatively
| small software house, this management role carries a wide range of responsibility including;
|
| a) Project management of the complete software development life-cycle of new product initiatives
| b) Providing technical assistance in support situations (both in-house and on-site)
| c) Production of functional design documents and program specifications for any new or proposed
| NSK developments
| d) A key part in major NSK sales bids in the
| e) Providing 24x7 support for the Thales e-SECURITY products; Security Resource Manager (SRM)
| which runs on the NSK platform and both SafeSign Authentication and SafeSign Management
| Server which run on Windows and Unix platforms. These products provide for the request
| and response of Cryptographic functions (eg. MACcing, Random Number Generation, PKI
| verification) to an attached application.
|
| This position has also to date, involved the research, design and eventual programmatic
| integration of ITL products with other key third-party applications. These include leading
| payments application BASE24 (via the NET24/XPNET layer and (P)TLF files), Insession's
| communications software, ICE and the
| Node Manager and hp OV Operations), B&B COMMAND/POST (now BMC Patrol) and
| latter integration projects, I was assigned to manage the tasks required in achieving a
| certified status for the solutions provided by ITL and producing supporting user documentation.
| I have also project managed and provided technical input into the creation of a new ITL product
| called XPERT24. This enables monitoring of BASE24 transaction interchanges as well as the
| states, rates and queues currently recorded against ATM and POS networks.
|
| Attended the BASE24 User Group (EBUG) in Lisbon, Malta,
| presentations for the ITL BASE24 enabled NSK monitoring products as part of the EBUGs technical
| track sessions. I have also attended the San Jose Tandem User Group (ITUG) and written an
| article for the BITUG Newsletter on approaches to hp NonStop
|
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|
FEB. 1998 to OCT. 2004 | Insider Technologies Limited (ITL)
| Salford Quays,
|
POSITION: | Manager - ITL Operations Products
|
| Product Manager assigned to project manage 4 software products, 2 HP NonStop based and 2 Windows
| based. This software has its main focus in the system management, automation and
| of critical path applications running on hp NonStop systems at major financial and
| telecommunications institutions around the world.
|
| These products are developed by ITL and their ongoing research, design and delivery make up the
| primary day-to-day role of a Product Manager at ITL, with any issues being reported directly to
| the Operations Director. This role involves the project management of each development phase of
| the products and the use of Microsoft Project for tracking progress and reporting status. It is
| also the responsibility of the Product Manager to provide technical guidance and leadership to
| assigned team members.
|
| Development teams are typically made up of between 6-8 technical staff responsible for both hp
| NonStop and Windows development. The Product Manager is tasked with ensuring that the resulting
| software meets the original terms of reference as specified by the client or the ITL in-house
| technical design team. This is carried out in accordance with the ISO9001 quality standard,
| which necessitates the production of the appropriate paper trails to document work carried out.
| All Product Managers at ITL are accountable for each development area and are subject to
| internal and external company audits.
|
| Other tasks include:
|
| Consultancy Ongoing input to marketing and pre-sales activities for major bids and also
| existing accounts to ascertain the path forward for ITL products. This has involved a trip to
|
| part of an in-house consultancy team, helped extend a new ITL NSK reports suite using
| Reports and corresponding Microsoft SQL stored procedures.
|
| Training and Demonstrations The provision of technical training to customers and staff both
| in-house and at customer site. Assisting the marketing division with product demonstrations to
| potential clients as well as participating in major, NSK related technical conferences including
| the San Jose ITUG and the BASE24 EBUG.
|
| Helpdesk support Interfacing to the ITL Helpdesk to aid their handling of customer queries and
| problems relating to previous releases of ITL products. This requires the assigning of live
| software problems encountered on client sites to appropriate ITL staff, and the update of
| current project plans to reflect impact to ongoing in-house developments.
|
| Live Product Support Providing 7 * 24 hour cover for major clients who make use of ITL
| software as part of their system management strategy.
|
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|
AUG. 1995 to FEB. 1998 | Insider Technologies Limited (ITL)
| Salford Quays,
|
POSITION: | Senior Development Engineer
|
| Recruited as a senior hp NonStop developer to aid in the team leading of a number of staff
| responsible for adding new functionality to an existing ITL software product.
|
| In 1997 placed at CRESTCo in
| Technologies Limited) producing volume testing and benchmark software. This software was used to
| test the performance of the CRESTCo Stock Settlement application on newly installed S7000 G
| Series hp NonStop systems (first delivered in the
| live K series systems running the same application.
|
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|
AUG. 1995 to FEB. 1998 | Deluxe Data International Operations
| Wingate House, Northway, Runcorn,
|
| Website: www.efunds.co.uk
|
POSITION: | Lead Analyst Programmer
|
| Involved in developing Electronic Banking software subsequently installed at a number of major
| banks allowing corporate customers to obtain information about their various accounts and make
| payments electronically using a PC.
|
| Tasks included:
|
| Software Development Designing, coding and testing software for subsequent release for system
| integration testing. On assignment at Knutsford,
| for an Electronic Banking application written by Deluxe Data for Barclays Bank.
|
| On-site Development Designed, coded and implemented a Billing system for an Electronic Banking
| application in Poole,
|
| Customer Support Dealing with incidents and general maintenance of Electronic Banking software
| and Telephone Voice Response Software. In-house and on-site support requiring occasional trips
| abroad for accounts with European customers.
|
| Acceptance Testing Responsible for demonstrating the System Administration software to
| customers whilst testing this area of the Electronic Banking system in accordance with prepared
| test scripts.
|
_____________________________________________________________________________________________________________________________
|
| S K I L L S :
| -----------
|
|
| Programming Languages (HP NonStop)
| TAL, C, C++, COBOL85, SCOBOL (Screen COBOL), NonStop & Microsoft SQL
| Various NSK Utilities SCF, SPOOLCOM, PATHCOM, PUP, INSPECT, EMS etc.
|
| Operating Systems
| hp NonStop Server (formally TANDEM) GUARDIAN with PATHWAY on K and S series
| Windows 3.1/95/98/XP and NT 3.51/4.0
|
| Other
| NetObjects Fusion
| Microsoft SQL Server Microsoft Reporting Services Seagates Crystal Reports
| HTML & JavaScript CrystalPoint OutsideView Microsoft Project
| Microsoft Workgroups Microsoft PowerPoint Microsoft Outlook
| Microsoft Sourcesafe Microsoft Excel Microsoft Word
|
| Good communicative skills for conveying technical information to the business level of an
| organisation as well as the technical users.
|
| Thorough understanding of the requirements of a software project lifecycle and the audit process
| having been employed by software houses that have sought and successfully attained the ISO9001
| quality standard. Provided input to the Quality Manager on the required content of some of the
| key documents that make-up part of this standard.
|
_____________________________________________________________________________________________________________________________
|
| P R O F E S S I O N A L T R A I N I N G :
| ----------------------------------------
|
|
MANAGEMENT: | Apr 2006 Designing Good Marketing Brochures (Skillpath Seminars -
| Feb 2005 Web Services & SOA (In-House)
| Feb 2001 Sales & Marketing (In-House - OutSource)
| May 2000 Microsoft Project 98 (IIL
| Feb 1999 Successful Project Management (Skillpath Seminars -
| Oct 1998 Managing Multiple Projects, (Skillpath Seminars -
| Objectives and Deadlines
|
TECHNICAL: | Mar 2006 Cryptography (In-House - Thales e-SECURITY)
| Mar 2004 MultiBatch Product (In-House)
| Mar 1997 C/C++ Programming (Comtec Computer Training)
| Nov 1995 Tandem TAL Programming (HP NonStop
| Jul 1995 Tandem Performance Analysis and (HP NonStop
| Tuning
| Jul 1995 VPS 7000/9000 Series VPS Application (Periphonics Voice Processing)
| Development (VOS 4.3)
| May 1993 Tandem Guardian Principles (HP NonStop
| Apr 1991 Tandem NonStop SQL (The Software Partnership)
| Apr 1991 Tandem Transaction Handlers (The Software Partnership)
|
_____________________________________________________________________________________________________________________________
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|
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| Signature: ___________________________ Date: ___________________
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